The Ufirst Project

The Future

Service Delivery Model for ONE Payroll Services

The service delivery model represents how payroll services will be delivered to those we serve. This model allows ONE Payroll Services to provide a world-class customer service experience by delivering timely and accurate employee payments and third-party distributions in a lean and best practice environment across the entire University of Virginia and Health System. 

Service Model


Organizational Structure

An overview of the future-state ONE Payroll Services Organizational Structure.



Position Descriptions

IMPACT Community of Expertise (HR) Position Descriptions


Time, Reporting, and Analytics Position Descriptions


Payroll Operations Position Descriptions


Payroll Services Position Descriptions


Solution Center (HR) Position Descriptions


Have questions about ONE Payroll Services at UVA?
Please email for more information.