The Ufirst Project

HR Professional Development & Education

The Ufirst project team is committed to preparing you, our valued faculty, staff, and team members, for transitioning to the future-state of Human Resources. Below are resources available to you, at no cost, to help fine-tune your skills.


Online Education

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Instructor Led Courses

Classes are available in person, across Grounds. Click "enroll now!" to select the date, time, and location that works for you.

Emotional Intelligence

Emotional Intelligence (EQ) is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others. EQ has been found to be more important for success at work than either traditional intelligence (IQ) or technical skills; and EQ competencies can be learned!  Come to this session to learn about the competencies of emotional and social intelligence, have the chance to rate your own level of EQ, and learn how to use this information to help improve performance and relationships.

  • Friday, April 21, 9:00 – 11:00 am, McKim Hall, BIMS, Room 1023
  • Wednesday, April 26, 9:00 – 11:00 am, Bavaro Hall, Holloway 116
  • Friday, May 12, 9:30 – 11:30 am, Bavaro Hall, Holloway 116

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Crucial Conversations

We often get stuck not achieving what we want in a variety of areas, ranging from awkward or failing relationships to dysfunctional teams, to quality or safety problems at work.  Come to this program to learn how to identify and master the Crucial Conversations that are keeping you stuck and limiting your organizational, team, and interpersonal success.

  • Tuesday, March 28, 1:00 – 5:00 pm, Pinn Hall, Room G1/G2
  • Tuesday, April 25, 8:30 am – 12:30 pm, Bavaro Hall, Holloway 116
  • Tuesday, May 23, 1:00 – 5:00 pm, Bavaro Hall, Holloway 116

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Unconscious Bias

Everyone has bias. It’s just part of our human nature, a survival mechanism. The challenge comes when you aren’t aware of the impact it has on your effectiveness. The key to thoughtful choice is developing your capacity to identify invisible assumptions and patterns of thinking. This workshop will explore how your assumptions impact choices around communication, innovation, hiring, engagement, management, promotion, marketing, and building organizational culture.

  • Thursday, March 23, 9:00 – 11:00 am, Bavaro Hall, Holloway 116
  • Wednesday, April 12, 9:00 – 11:00 am, Bavaro Hall, Holloway 116
  • Tuesday, April 18, 2:00 – 4:00 pm, McKim Hall, BIMS, Room 1023
  • Wednesday, May 3, 9:00 – 11:00 am, Bavaro Hall, Holloway 116

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Lean 101

This course provides an introduction to lean principles and an overview of how to apply them to support continuous improvement.  Participants will be introduced to various techniques, processes and tools that are utilized to establish lean methodology and demonstrate them through hands-on learning activities.

  • Wednesday, March 29, 1:30 – 3:30 pm, Bavaro Hall, Holloway 116
  • Wednesday, April 19, 2:00 – 4:00 pm, Bavaro Hall, Holloway 116
  • Thursday, April 27, 9:00 – 11:00 am, McKim Hall, BIMS, Room 1023
  • Friday, May 26, 1:30 – 3:30 pm, Bavaro Hall, Holloway 116

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Change Management

Change can happen at any time and to anyone.  This class will provide you with a solid understanding of the change process and your role in it.  We will discuss ways to help you succeed in an ever changing work environment and provide you with a set of tools to help you manage change and reach the outcomes you desire.

  • Wednesday, March 22, 9:00 – 11:00 am, Bavaro Hall, Holloway 116
  • Friday, April 28, 9:00 – 11:00 am, McKim Hall, BIMS, Room 1023
  • Monday, May 8, 1:30 – 3:30 pm, Bavaro Hall, Holloway 116

Enroll Now!


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Career Services


Your Career Journey

Throughout your career journey, it is important to take a few moments to reflect on your past and present to determine your preferred future path. This self-reflection assessment provides an opportunity to think about your professional and personal interests and your strengths as you start to explore options in the future-state of HR.


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HR Professional Competencies


HR Professional Competencies Self-Assessment

This self-assessment will allow you to reflect on your ability to consistently demonstrate each competency and the specific behaviors within each competency.


HR Professional Competencies Webinar

This webinar will help you understand the HR Professional Competency Model.


HR Professional Competencies Framework

This framework will be used for hiring and performance management in the future-state.

HR competencies - HR Professional and Leader for future-state HR


HR Professional – Foundational

Subject Matter Expert

  • Takes initiative to remain current in the field; knowledgeable about industry standards, leading practices, new developments, and relevant regulation
  • Applies knowledge of principles, strategies, and functions in area of expertise
  • Aware of available and relevant technologies in areas of specialty; demonstrates technical literacy
  • Shares expertise with and trains colleagues

Customer-Focused Practitioner

  • Balances the integration of risk-reward trade-offs, customer interests, multiple constituencies, mission, vision and quality improvement to build trust and maintain respectful relationships
  • Understands the operation and appropriate application of Lean tools; follows the organizations’ standards, directions, protocols, and policies
  • Demonstrates attention to detail; strives for error-free work; and takes action to correct and solve problems by identifying and eliminating root causes and minimizing non-value added work
  • Holds self and others accountable for realizing responsibilities, goals, impact of results, and commitments; practices objective, evidence-based reasoning, and decision-making


HR Professional - Interpersonal


  • Inspires trust by being a reliable and supportive colleague through discreet, confidential, and respectful interactions
  • Actively listens and checks for understanding; demonstrates humility, patience, tolerance, and civility
  • Communicates with purpose, clarity, efficiency, and respect; adapts message and approach to the audience; understands different concerns, motivations, and interpersonal dynamics
  • Addresses customer concerns in a responsive, consistent, timely, respectful, and effective manner
  • Connects and engages with others; uses cordial and professional language and approach for a consistent experience through written, spoken, and non-verbal interactions


  • Respects and supports others’ opinions, contributions, and accomplishments; values diversity and difference
  • Establishes and maintains peer and customer relationships through integrity and trust to promote inclusion and understanding
  • Resolves competing priorities, provides constructive strategies, conducts tough conversations, and drives alignment toward successful outcomes; promotes shared responsibility


HR Leader - Foundational


  • Asks questions and respectfully challenges the situation
  • Anticipates future needs and solutions; understands a broad range of complex issues; adjusts to impact of technology, organization, and external environment influencers
  • Encourages idea generation and creativity in planning and continuous improvement
  • Identifies and acts on opportunities for constructive change in the workplace; implements new ways of working to enhance performance and contributes to the University organizations’ and HR’s vision and objectives

Business Manager

  • Understands financial and business principles as well as the value drivers of cost management for the function; understands relevant contractual terms
  • Develops sound financial plans and budgets, making informed decisions about resource allocation and investment
  • Champions, drives, and leads the alignment of resource allocation and program planning with the University organizations’ and HR’s vision and objectives


HR Leader – Interpersonal

Role Model

  • Displays professionalism and confidence; deals with challenging and complex circumstances constructively and with humility
  • Daily actions are consistent with organizations’ values; aligns personal conduct with professional and policy standards
  • Influences others with fair, committed, affirmative, and optimistic behavior
  • Prioritizes personal development by openly receiving new ideas and accepting other perspectives; learns from mistakes and feedback by altering behavior and actions to align with and accommodate evolving situations; honest, ethical, and self-aware
  • Mentors; promotes talent development; provides feedback in a respectful and approachable manner; shares valuable insights; values diversity and differences

Community Builder

  • Creates a compelling shared vision and inspires excellence and passion for the University’s and organizations’ purpose
  • Emphasizes integrity and trustworthiness to encourage inclusiveness among team and community members
  • Builds, engages, and guides various communities to improve existing practices and develop solutions
  • Balances individual and team needs to realize a shared vision; negotiates and mediates to arrive at a successful outcome

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