A fundamental aspect of the future-state HR service delivery model is providing an opportunity for continuous feedback. As the Ufirst project team designs the future, the first group to put this in to action is our HR IMPACT and Decision Support team.
Last month, the team conducted a customer feedback and engagement survey called, Insights that Matter. Through this survey, the team gained valuable information about what HR professionals and our customers need from this function in the future-state.
Following this survey, the HR IMPACT team used ThinkTank, a real-time, collaborative feedback tool to collect information. The feedback gathered informed the team what HR professionals and customers will need in the future including metrics, data, and reporting capabilities. See the update below for more details.